Refund policy

Effective Date: 21/06/2026

Thank you for shopping with Rajpal Showroom. We want you to have a smooth and satisfactory shopping experience. This Return & Refund Policy explains the conditions and process for returns, exchanges, cancellations, and refunds.

1. Return Eligibility

Products may be eligible for return or exchange if they are:

  • Damaged or defective upon delivery
  • Incorrect or different from the product ordered
  • Missing an item or part of the order
  • Delivered in an incorrect size or variant, where applicable

Return requests should generally be submitted within 7 days of delivery.

Products must be returned in their original condition, unused and unworn, with original packaging, tags, labels, accessories, invoices, and other items supplied with the order, where applicable.

2. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.

A return may also be refused if the product has been used, washed, damaged after delivery, altered, or returned without the required original packaging or accessories.

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us as soon as possible after delivery.

We may request clear photographs or videos of:

  • The product
  • The packaging
  • The shipping label
  • The damage or defect

This information may be used to verify and process the return request.

4. Wrong or Missing Product

If you receive an incorrect product or an item is missing from your order, please contact us promptly with your order details.

After verification, we may arrange a replacement, return, refund, or another appropriate resolution, depending on the circumstances and product availability.

5. Exchange

Where applicable, an eligible product may be exchanged for another size, colour, variant, or replacement product, subject to availability.

If the requested replacement is unavailable, we may provide another applicable resolution, including a refund where appropriate.

6. Return Process

To request a return or exchange:

  1. Contact Rajpal Showroom through the customer-support/contact options available on our website.
  2. Provide your order number and reason for the return.
  3. Provide photographs or videos if requested.
  4. Wait for confirmation and return instructions.
  5. Pack the product securely with its original packaging and accessories.
  6. Return the product using the instructed shipping method.

Customers should not send products to an address without receiving return instructions from us.

7. Refunds

Once the returned product is received and inspected, we will determine whether it meets the applicable return conditions.

If the return is approved, the applicable refund will be initiated through the original payment method or another appropriate method, subject to the payment provider's processing procedures.

Refund processing times may vary depending on the payment method and financial institution.

8. Shipping Charges

Where a return is approved because the product was defective, damaged, incorrect, or otherwise eligible under this policy, applicable return shipping arrangements may be communicated to the customer.

For returns requested for reasons other than an issue attributable to us, shipping or return costs may be the customer's responsibility where applicable.

9. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

If an order has not yet been processed or shipped, we may be able to cancel it.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

10. Refund Delays

If your refund has been approved but has not appeared in your account within the expected processing period, please first check with your bank or payment provider.

If the issue continues, contact our customer-support team with your order and refund details.

11. Return Inspection

All returned products may be inspected before a return, exchange, or refund is approved.

A return may be rejected if the product does not meet the conditions stated in this policy or if there is evidence of use, damage, alteration, or missing components.

12. Policy Changes

Rajpal Showroom may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable legal requirements.

The latest version published on this page will apply from its stated effective date.

13. Contact Information

For return, refund, exchange, cancellation, or product-related assistance, please use the customer-support/contact options available on the Rajpal Showroom website.

Business Name: Rajpal Showroom
Legal Name: MOHD YASIR
Business Type: Proprietorship
GSTIN: 13BXAPY0291H1ZH

Registered Address:
Floor No. 6, Building No. 5
Name of Premises/Building: Yasir
Kohima Meluri Road
Kohima, Nagaland – 797001
India

  • Thank you for shopping with Rajpal Showroom.